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Your Data, Your Privacy

Open your account once and we show exactly what we collect, why we keep it, and how DANA, OVO, GoPay, or QRIS records are handled.

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bet6d Your Data, Your Privacy
HELP ROUTES

Where To Reach Our Team

If you want to ask what we keep, correct a detail, or request a copy of your account record, start from the help menu in your…

Live chat Open the chat from your account page and send the email tied to your…
Email desk Write from the address linked to your account and name the change you want.
Request form Use the form inside your profile to ask for access, correction, or closure of…
DATA CONTROL

How We Handle Account Data

We treat privacy as an account function, not a page you hunt for later. The same handling applies across Indonesia: collect less, keep records only as long as needed, and let you…

Data limits

We ask for account basics, login details, and payment references only when they are needed to run your profile. DANA, OVO, GoPay, and QRIS records are used to reconcile the wallet, not to build a wider profile.

Cookie control

Session and preference cookies keep you signed in and remember simple settings. If you clear cookies in Chrome or Safari on Android or iPhone, the next visit may ask for a fresh verification step.

Login checks

When you change a password, switch devices, or send a sensitive request, we may ask for a code or a recent reply from your inbox. That check helps keep the request tied to your account.

Retention limits

We keep logs only as long as we need them for support, dispute handling, accounting, or legal duties. After that, records are deleted or anonymized under the active retention rule.

Request changes

If you want to correct a detail, export your account data, or ask for closure of stored records, send the request from your profile or email thread. We handle it where local law permits.

Support trail

Every privacy request stays in one ticket thread, so you can see what we asked, what we changed, and when the case was closed. That makes the process easy to follow later.

Privacy Questions From Your Account

These answers cover the privacy questions we hear most often from Indonesia accounts: what we store, how cookies behave, how long records stay live, and how you ask us to change them. If your request touches DANA, OVO, GoPay, or QRIS records, we verify the account trail first and reply in the same support thread. You can open that thread from your profile on mobile or desktop.

We collect the basics needed to create and secure the account: contact details, login history, and the payment trail linked to DANA, OVO, GoPay, or QRIS. That lets us match activity to the right profile.

Session and preference cookies keep you signed in and remember simple settings. If you clear browser data in Chrome on Android or Safari on iPhone, you may need to verify again on the next visit.

Yes. Send the request from your profile or the linked email thread, tell us what should change, and we will process it where local law permits. We may ask for a quick account check first.

We keep payment references only as long as we need them for support, reconciliation, dispute handling, or legal duties. After that, the record is deleted or anonymized under the active retention rule.

You can contact us from the account holder's email, the profile form, or live chat. For safety, we may ask you to confirm a recent login or message from the same account before acting.

No. The same policy applies across Indonesia, including Yogyakarta, and any request that depends on local law is handled where local law permits. The process stays the same on mobile or desktop.

We log the request, confirm the account trail, and reply in the same thread with the next step. If more verification is needed, we ask once and keep the case open until it is resolved.